Return, Replacement & Cancellation Policy

Cancellation Policy

At Yana Worldwide, we strive to process and dispatch orders as quickly as possible.

Order Cancellation

• Orders can only be canceled within 5 hours of placing the order.

• Any cancellation request received after 5 hours from the time of purchase will not be accepted.

• Once the cancellation window has expired, the order cannot be canceled under any circumstances.

• Customers are requested to carefully verify product compatibility, quantity, shipping address, and other order details before placing an order.

Snapmint EMI Orders

• Orders placed through Snapmint EMI are not eligible for cancellation.

• Such orders may only qualify for replacement in the event of a verified defective product, subject to approval.

Refused Deliveries

• Refusing delivery after an order has been shipped does not make the order eligible for cancellation, return, or refund.

• If a customer refuses delivery and the shipment is returned to us, the customer will be responsible for all applicable forward shipping charges, return shipping charges, handling charges, and associated costs.

• Any advance payment made may be adjusted against these charges before any balance amount is considered for refund, if applicable.

Return, Replacement & Refund Policy

We accept claims only for products that are received damaged, defective, or incorrectly supplied.

Mandatory Unboxing Video Requirement

To qualify for any return, replacement, or refund request, a complete unboxing video is mandatory.

The video must:

• Start before opening the package.

• Clearly show the shipping label and outer packaging.

• Show the entire package continuously from start to finish.

• Be recorded without cuts, edits, pauses, or interruptions.

• Clearly show the opening of the package and the contents received.

Claims will be rejected if:

• The video contains cuts, edits, or missing portions.

• The package is not fully visible throughout the recording.

• The product issue cannot be clearly verified from the video.

• No unboxing video is provided.

Statements such as:

• “The video was not recorded properly”

• “The video contains cuts by mistake”

• “I forgot to record the video”

• “The issue is not visible in the video”

will not be accepted as valid grounds for approval.

Reporting an Issue

Customers must report any damaged, defective, or incorrect item within 48 hours of delivery.

The claim must include:

• Order number

• Product photographs

• Clear description of the issue

• Complete unboxing video

Claims submitted after 48 hours may be rejected.

Replacement Policy

• Replacement is the primary resolution offered for approved claims.

• Replacements are subject to stock availability and verification.

• Products must be unused and in the same condition as received.

• Customers may be required to return the original product before a replacement is issued.

Refund Policy

Refunds are generally not provided when a replacement is available.

A refund may only be considered when:

• A replacement product is unavailable due to stock shortages.

• A replacement cannot be arranged for operational reasons.

• The company determines that a refund is the appropriate resolution.

Refund Method

• Approved refunds may first be issued as Store Wallet Credit.

• In exceptional cases, refunds may be processed to the original payment method.

• Refund processing times depend on payment providers, banks, and settlement timelines.

Refund Deductions

Where legally permissible, approved refunds may be subject to deductions including but not limited to:

• Payment gateway charges

• Merchant settlement charges

• Shipping charges

• Return shipping charges

• Handling charges

• Packaging charges

• Other applicable operational costs

Non-Returnable Situations

Returns, replacements, or refunds will not be accepted for:

• Incorrect products ordered by the customer.

• Compatibility issues due to failure to verify vehicle fitment.

• Products damaged due to improper installation or misuse.

• Normal wear and tear.

• Claims submitted without a valid unboxing video.

• Claims submitted after the reporting period.

• Refused deliveries.

• Snapmint EMI orders (except verified defective product replacement cases).

Final Decision

All return, replacement, refund, and cancellation requests are subject to verification and final approval by Yana Worldwide. The company’s decision regarding eligibility and resolution shall be final.