Frequently Asked Questions (FAQ)

1. What products do you sell?

We offer a wide range of genuine and high-quality aftermarket spare parts and accessories for motorcycles and scooters.

2. Are your products genuine?

Yes. We offer genuine OEM parts as well as reliable aftermarket alternatives. Product details will clearly specify the type of part being sold.

3. How can I find the correct spare part for my vehicle?

You can search by vehicle model, part number, or product category. Please ensure compatibility before placing your order.

4. Do you ship across India?

Yes, we provide shipping across India.

5. How long does delivery take?

Orders are generally processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location and courier availability.

6. How can I track my order?

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).

7. What payment methods do you accept?

We accept UPI, credit cards, debit cards, net banking, EMI options, and other secure payment methods available at checkout.

8. Can I cancel my order?

Yes, orders can only be canceled within 5 hours of placing the order. Any cancellation request made after 5 hours from the time of purchase will not be accepted, and the order cannot be canceled under any circumstances. Please ensure that all order details are correct before completing your purchase.

9. What is your Return, Replacement & Refund Policy?

Returns, replacements, or refunds are accepted only for products that are received damaged, defective, or incorrect.

To be eligible for a claim, an unboxing video is mandatory and must meet the following requirements:

• The video must be recorded from start to finish without any cuts, edits, pauses, or interruptions.

• The entire package/box must be clearly visible throughout the video.

• The package must be opened in the same video recording.

• Edited, cut, incomplete, unclear, or partially recorded videos will not be accepted.

• Claims where the unboxing video is unavailable, improperly recorded, or does not clearly show the issue will be rejected.

Resolution Process:

• We will first provide a replacement for verified damaged, defective, or incorrect products.

• A refund will only be considered if a replacement is not possible due to stock unavailability or other exceptional circumstances.

• Approved refunds may first be issued as store wallet credit.

• For major issues where a refund to the original payment method is approved, the refund amount may be subject to deductions related to payment gateway charges, merchant settlement charges, shipping charges, handling charges, or other applicable costs where permitted.

Snapmint EMI Orders:

• Orders placed through Snapmint EMI cannot be canceled or returned.

• Only replacement for verified defective products may be provided.

• Refunds are generally not available for Snapmint EMI orders.

All claims are subject to verification and approval by our team.

10. What should I do if I receive a damaged, defective, or incorrect product?

Contact us within 48 hours of delivery with your order number, clear photos, and the mandatory unboxing video. Claims submitted after this period may not be accepted.

11. Do you offer exchanges?

Exchanges are only available for damaged, defective, or incorrectly supplied products, subject to verification and stock availability.

12. How can I contact customer support?

You can contact us using the details provided on our Contact Us page.

13. Do you offer bulk or wholesale orders?

Yes. We welcome inquiries from workshops, garages, dealers, retailers, and resellers for bulk purchases.

14. Is my payment information secure?

Yes. All payments are processed through secure payment gateways using industry-standard security and encryption technologies.

15. Can I change my shipping address after placing an order?

Address changes may not be possible once an order has entered processing or shipping stages. Please verify all details before placing your order.

16. What if a product becomes unavailable after I place an order?

In rare cases where a product becomes unavailable after an order is placed, we may offer an alternative product, replacement, store credit, or refund at our discretion.

17. Do all products come with a warranty?

Warranty availability depends on the product and manufacturer. Any applicable warranty information will be mentioned on the product page.

18. Why was my order canceled?

Orders may be canceled due to payment failures, incorrect customer information, stock unavailability, suspected fraudulent activity, or other operational reasons. Any eligible refund will be processed according to our policies.

19. Can I place an order without creating an account?

Depending on the website settings, guest checkout may be available. Creating an account is recommended for easier order tracking and faster future purchases.

20. Can I refuse delivery after the order has been shipped?

No. If you refuse to accept delivery after the order has been shipped, the order will not automatically qualify for cancellation, return, or refund.

As the product has already been dispatched, shipping and operational costs have already been incurred. If a shipment is refused by the customer and returned to us, the customer will be responsible for both the forward shipping charges and return shipping charges.

If any advance payment has been made, the applicable shipping, return shipping, handling, and other related charges will be deducted from the paid amount before any balance is considered for refund, if applicable.

Please ensure that you are certain about your purchase before placing an order.

21. What happens if I order the wrong product?

Customers are responsible for verifying compatibility and product details before placing an order. Orders placed for incorrect products by mistake may not be eligible for return, replacement, or refund unless otherwise approved by our team.